ICT Senior Systems Infrastructure Engineer

Location: London

Department: Technology - Shared Services

About Us

Avanti Communications is the leading Ka-band high throughput satellite capacity partner to the communications industry in EMEA – extending and guaranteeing coverage for defence missions, enterprise solutions and critical public services. Through the HYLAS satellite fleet and partners in 118 countries, Avanti provides dedicated fixed and flexible-beam satellite connectivity, with extensive coverage across Europe, the Middle East and Africa. Avanti has invested $1.2bn in a network that incorporates orbital slots in the Ka-band spectrum, satellites, ground stations, data centres and a fibre ring.

We are proud to be leading the way in connecting the unconnected as we continue with our journey of delivering on our unique point of view on the world to ‘Be More’. We believe everyone has the potential to achieve their ambitions and we are determined to continue in creating opportunities to support this.

Come and join Avanti and be part of the team that will make the difference leveraging our satellite technology that improves access to education, medicine and helps create a safe environment to live and work. Surely everyone deserves this.

Role Purpose

This senior role is within the Information and Communication Technologies team responsible for the enterprise infrastructure at Avanti Communications Limited. Our main office is in Central London with satellite facilities throughout the EMEA region. This is a diverse role supporting all aspects of enterprise design, build and operational support.

Working with the ICT Infrastructure and Operations Lead, you will ensure our infrastructure remains resilient and secure, whilst delivering great customer service. Supporting the evolution of our infrastructure, you will influence the design and strategic direction of our technology roadmap and cloud adoption.

The ideal candidate will demonstrate drive and initiative to complete operational and project tasks and offer tactical and operational leadership when required. As a senior member of the team you will be an excellent communicator at all levels with particular emphasis on mentoring and supporting junior members of the team.

Key Accountabilities & Responsibilities

  • Responsible for the operational functionality and availability of the ICT infrastructure, hosted in our data centres and in the cloud, including server, virtualisation, storage and backup services;
  • Operational management of all ICT related network services including data, Wi-Fi, voice and communication
  • platforms;
  • Identity system incidents and problems. Troubleshoot, resolve and produce root cause analysis of these
  • incidents;
  • Maintain a highly available resilient environment, patching and upgrading software regularly;
  • Ensure system security access and protects against unauthorised access, modification and destruction;
  • Undertake planning and implementation of policies and programs relating to architecture, operating systems,
  • storage, security and networks;
  • Monitor and maintain equipment and systems insuring maximum performance, security and system integrity.
  • Establish a baseline for system performance and capacity planning;
  • Ensure that Avanti’s IT Policy is maintained consistently throughout the organisation and ensure compliance
  • with regulatory requirements;
  • Champion technical excellence offering solutions supporting our continuous service improvement initiatives.
  • Develop trusted relationships with all ICT suppliers ensuring value and performance;
  • Provide significant input into the department’s strategic direction in relation to infrastructure;
  • Responsible for implementation and release of system and application changes with relevant change controls;
  • Responsible for backup, business continuity and disaster recovery of systems;
  • The company operates 24×7 services and this role may be required to support out of office hours emergency
  • support, routine maintenance, and customer services opening hours.

Skills & Qualifications


  • A degree in an IT related subject, or equivalent experience;
  • ITIL certification required;
  • In depth working knowledge and support of virtualisation and containerisation technologies;
  • Experience in Microsoft 365 and Teams, Azure and Azure AD;
  • Experience of migrating services and systems into a cloud provide, AWS, Azure or GCP;
  • Understanding, expertise and ability to support highly available enterprise email and email related security services;
  • Demonstrable experience of networking fundamentals, including ip addressing, dns, dhcp and radius;
  • Extensive experience with backup and business continuity technologies and back practices;
  • Extensive experience of the administration endpoint protection technologies;
  • Working knowledge of scripting and automation for example bash, PowerShell and ansible;
  • Practical experience in monitoring and tuning databases and services, high availability and service and process automation;
  • Excellent interpersonal skills;
  • Ability to prioritise own workload and achieve business objectives and deadlines;
  • Demonstrable experience of contributing successfully within a team and being able to mentor junior members;
  • Excellent verbal and written communications skills in English;
  • Ability to travel as required.


  • Knowledge of finance applications such as SAP Business One and iDocuments;
  • Support and administration of SharePoint infrastructure on premise and online.


  • A Competitive Salary, pension scheme, and life assurance & private medical insurance
  • A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
  • Along with 25 Days Annual Leave (excluding bank holidays) plus an Additional Day on us for your Birthday
  • Buy or sell up to 3 holiday days per annum
  • Free access to the Employee Assistance Programme
  • Plus, a variety of excellent Employee Funded Benefits available to you

In addition to the above responsibilities, the jobholder is required to perform other reasonable duties as assigned by the line manager from time to time. 

By applying for this position, you consent to your personal information being shared with our recruitment outsourcing partner. For further information please visit https://www.avanti.space/privacy-policy/

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