Senior NOC Engineer

Location: Goonhilly, Cornwall

Department: Technology – Service NOC

Role Purpose

The Senior NOC Engineer plays a key role in supporting the continuous operations of Avanti’s global network infrastructure.

As a member of the 24/7 Service Operations team, this role will report directly to the Service Operations Manager. You will be providing technical lead support on the safe operation and management of Service NOC, as well as the Avanti global network.

This position will monitor the performance and capacity of Avanti Global network Infrastructure using a variety of tools, searching for hardware, software, and environmental alerts or malfunctions and determine the cause of the problem

Key Responsibilities & Accountabilities

  • Technical lead in the management of ServiceNOC network operations;
  • Ensure maximum network & service availability through proactive maintenance/monitoring on a 24/7 shift rota;
  • Continuous analysis of Hub and Network infrastructure to identify service improvements to enhance customer experience;
  • Work with vendors/suppliers to ensure all Network devices and WAN link providers including Hub devices are optimally configured and issues are addressed quickly through to RCA. To ensure that agreed restoration/repair SLAs are adhered to;
  • Conduct service evaluation identifying and highlighting capacity and utilisation issues;
  • To own all network and hub related incidents ensuring regular informative communication to the Teams and Partners;
  • Ensuring incident tickets contain detailed technical information, providing clear unambiguous investigative and resolution details;
  • To provide recommendations and feedback to further develop our monitoring capabilities as an aid to reduce MTTR;
  • Ensuring all Hub and Network infrastructure reference documentation and operating procedures are kept up-to-date;
  • Provide continual feedback to core support teams (hub/network specialist group) to further enhance the service availability;
  • Document processes and procedures to address common issues ensuring a knowledge database is developed and available for common use as well as to aid in improving fault resolution techniques;
  • To ensure service infrastructure changes are reviewed rigorously and maintenances are properly scheduled and planned according to the Change and Incident Management Processes;
  • Liaise with 3rd parties, NOC to NOC peering, and vendors to ensure all scheduled maintenances are documented, communicated and risks evaluated;
  • Develop skill set and capabilities in line with the agreed training schedule;
  • Achieve the Network and Hub industry certifications aligned with vendor certification tracks.

Skills & Qualifications

Essential

  • 5-7 years operational experience of the following vendors: Gilat, Newtec, iDirect, Hughes Network Systems; Juniper, Fortinet, Cisco;
  • An advanced understanding of Satellite Communications, VSAT technology, and RF equipment;
  • Excellent understanding of the IP protocol stack and traffic/packet analysis tools;
  • Strong analytical, diagnostic and problem solving skill;
  • Network Operations Centre experience within a Satellite Communications or ISP environment;
  • Knowledge of IP networking, Internet protocols and applications;.
  • Experience with vendor escalation and trouble ticketing management;
  • Previous experience with Windows system administration and use of the Office software suite;
  • Hands-on working experience with degree of competency in BGP, OSPF, MPLS, QoS, L2 switching, Firewall policies, CGNAT and IPSec;
  • Excellent understanding of monitoring via SNMP;
  • Working experience in operating Linux OS;
  • An engineering/telecommunication degree or equivalent industry experience.

Desirable

  • Familiarity with monitoring and graphing tools;
  • Understanding and ability to use a spectrum analyser tool;
  • Operational working experience with open source monitoring and graphing tools such as Nagios, Cacti/RRDtool, Shinken, Graphite and Grafana;
  • Vendor/industry related accreditations; JNCIA or above preferred.

The company operates 24×7 services and this role is required to cover a mixture of day/night shifts to support the 24×7 Service Operations.

In addition to the above responsibilities, the role is required to perform other reasonable duties as assigned by the line manager from time to time.

To apply for this role please complete the form below